Maitimes Privacy Policy

At Maitimes, we are committed to protecting your privacy and personal data. This Privacy Policy describes how we collect, use, disclose and protect your personal information when you use our learning software-as-a-service (SaaS) platform, which is supported by artificial intelligence and big data. By using our platform, you agree to the practices described in this Privacy Policy.

This Privacy Policy sets out the terms under which Maitimes uses and protects the information provided by its users when they use our website. Our company is committed to the security of our users’ data. When we ask you to fill in fields of personal information through which you can be identified, we do so ensuring that it will only be used in accordance with this document. However, this Privacy Policy may change or be updated over time, so we recommend and emphasise that you review this page regularly to ensure that you agree with any changes.

Our website may collect personal information such as: name, contact information like your email address and user profile information. When necessary, specific billing information may also be required to process an order or make a payment.

We use the information collected through our website to provide the best possible service, particularly to keep a record of users, of orders where applicable, and to improve our products and services. We may periodically send emails through our website with special offers, new products and other promotional information that we consider relevant to you or that may be beneficial; these emails will be sent to the address you provide and you may unsubscribe at any time.

Maitimes is highly committed to keeping your information secure. We use the most advanced systems and update them constantly to ensure there is no unauthorised access. When you use our platform, we automatically collect certain information about your device and your use of the platform, including: IP address, browser type, pages visited and actions performed on the platform.

We use the information collected for various essential purposes that ensure the operation and continuous improvement of our services. First, we use this data to provide and maintain our platform, ensuring that all services run properly and that your experience is smooth and secure. We also process your payments and subscriptions efficiently and safely, complying with all financial security standards.

We also use the information to communicate with you, including responding to your enquiries, providing technical support and sending you important notifications related to your account or the services you have purchased. In addition, we personalise your experience on the platform by tailoring content and features to your preferences and behaviour, which allows us to offer you a more relevant and satisfying experience.

We do not share your personal information with third parties except in specific situations that ensure the protection of your data and comply with applicable regulations. We may share your information when we have your explicit consent and you are fully informed about and agree to the purpose of the disclosure.

We also work with service providers who help us operate and maintain our platform; in these cases, we share the necessary information under strict confidentiality agreements to ensure that these providers handle your data securely and responsibly.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, ensuring that its use is relevant and limited to those specific purposes. Once the purposes for which we collected your data have been achieved, we securely delete or anonymise your information.

We use cookies and similar technologies to collect information about your use of our platform and to improve your user experience. You can configure your browser to refuse cookies, but this may affect the functionality of the platform.

To learn more about the use of cookies, please see our Cookie Policy .

We may transfer your personal information to countries outside your country of residence, including the United States and other countries where our affiliates or service providers operate. In such cases, we ensure that these transfers are carried out in compliance with applicable data protection laws and with appropriate safeguards in place to protect your information.

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable legal regulations. Any changes will be published on this page, and we will update the "Last Updated" date at the top of the policy.